At Synexistech Solution, we strive to provide the best service to our customers. This Terms of Service outlines the terms and conditions that govern your use of our products and services, including domain registration, hosting, VPS, and dedicated servers. By using our services, you agree to abide by these terms.
📄 Read Full Terms of Service
These Terms of Service Agreement are an agreement between Synexistech Solution and you. This agreement sets in place the terms and conditions for the use of any products and services set forth by Synexistech Solution . Please read carefully to ensure you understand our terms before purchasing any of our products or services.
Along with Terms of Service, the following general policies apply to all our services: Privacy Policy, Unlimited Policy, DMCA Policy, Refund Policy, Fair Use Policy, General Terms.
We can't promise that the domain name you want will be available until we confirm it's registered. When you register a domain, you need to follow the rules set by the domain authorities. Any disputes between you and others need to be sorted out between yourselves. We'll only release your domain after you've paid for it in full, as per our rates. If you don't pay on time, we might have to stop providing our services to you.
If you don't follow these rules and fail to fix things after we tell you, we might have to end our agreement. If your business runs into financial trouble or you don't pay us, we might have to end our agreement. If our agreement ends, we might have to block and delete your website's data. We're not responsible for any harm your business suffers because of our services.
When you sign up for our services, you confirm that you're at least 18 years old. Our services are meant for adults. If you're under 18, you can't use them. If you sign up for someone else, you're saying you have the authority to do so.
You're only allowed to have one account. If we find you have more, we can cancel them without warning. Make sure the information you give us when you sign up is correct and up to date. Use a different email address than the one associated with your domain. If we need to contact you, we'll use this email address. You're responsible for everything that happens with your account. Keep it safe and secure. If you order a dedicated IP, we might need a reason for it. The rules for getting an IP might change based on different internet authorities.
We provide website migration as a courtesy, but cannot guarantee availability or time for the transfer. Please note that we only offer assistance with cPanel migrations; for other control panels, we are unable to facilitate the migration process.
You can upload, store, publish, display, and share information, text, photos, videos, and other material through our services (called User Content). This includes anything you post or that users of your websites hosted by us post. You're responsible for making sure your User Content follows this agreement.
We don't control or take responsibility for User Content or any info that goes through our systems. We don't keep an eye on User Content. If you break this agreement, we might take action, like removing part or all of your User Content or your websites, or stopping our services, without giving you a refund. You agree that we're not responsible for any action we take to fix things.
It's your job to make sure that any scripts or programs you install under your account are secure and that the permissions for directories and files are set up correctly, no matter how you installed them. Ultimately, you're responsible for everything that happens under your account, including if someone gets hold of your username and password.
We provide our services, along with all the related equipment and networks, only for authorized customers. We might check our systems from time to time to make sure they're being used properly, to protect against unauthorized access, and to make sure our security procedures are working. While we're checking, we might look at, record, or copy information for these reasons. By using our services, you agree to us checking our network for these reasons. If we find that an account is connecting to a network or system without permission, we might suspend it.
This includes things like denial of service attacks, trying to guess passwords, sending lots of unwanted emails, or posting spam on websites. If we get a report about abuse from someone else, we might suspend or close the account. If you don't remove the bad stuff after we tell you about it, we might keep your access to our services switched off. We might also charge you a fee for the abuse.
Fee schedule for abuse notices (example):
Services can only be canceled by you or Synexistech Solution . No third party is authorized to cancel on your behalf.
Customer Cancellation: To cancel a service, please submit a cancellation request via your Client Dashboard or contact our Billing Department.
There are two types of cancellations:
Synexistech Solution is not responsible for any data loss. Please ensure you have backed up all important data before cancellation.
Synexistech Solution Cancellation: Synexistech Solution reserves the right to cancel any service at its sole discretion. VPS and Dedicated Server cancellations by Synexistech Solution are non-refundable. Cancellation may occur without prior notice, and Synexistech Solution is not responsible for any resulting data loss.
Services may be canceled by Synexistech Solution under circumstances including, but not limited to:
In such cases, Synexistech Solution will generally provide a reasonable notice period, typically 7 days, to allow you to backup your data before service termination. Refund eligibility will be assessed on a case-by-case basis, depending on the circumstances of cancellation.
Please ensure your payment information is up-to-date and invoices are paid promptly. All services require advance payment. Overdue payments may result in suspension or termination of your service. Late payments may incur additional fees. Misuse of payment methods, including fraudulent activity, is strictly prohibited and may lead to immediate service cancellation.
Invoices are issued 7 days prior to their due date. Failure to pay within 7 days after the due date may result in service termination and deletion of all associated data. If you have questions or disputes regarding charges, please contact us directly before initiating any chargeback or dispute with your payment provider.
Synexistech Solution offers a money-back guarantee for eligible hosting plans within specific timeframes, generally ranging from 7 to 10 days depending on the hosting type. Detailed refund eligibility is provided clearly at the time of purchase. Please review our full Refund Policy for complete details. Note that violations of our terms, including abuse or misuse, will void refund eligibility.
All refunds are at the sole discretion of Synexistech Solution and may include fees related to the primary service, add-ons, and setup charges. Refunds typically take 7-15 business days to be processed and reflected in your account.
Refund Timeframes by Hosting Type:
Important conditions: Only your first order qualifies for a refund; renewals are non-refundable. Refunds exclude payment gateway fees and any domain costs if a free domain was claimed. Plans billed for 3 months or longer will have the used portion deducted from the refund amount.
Violations of the refund policy or terms of service, multiple accounts managed by the same individual, or abusive behavior void refund eligibility.
The following uses are prohibited:
The following materials are prohibited at all times on our servers:
All use of hosting space provided by Synexistech Solution is subject to the terms of this agreement and the Acceptable Use Policy.
Hosting space may be used only for web files, active email, and content of user websites. Space may not be used for storage, including offsite storage of electronic files, email, or FTP hosting. We will review and notify you in the event of excessive CPU or disk usage. Excessive CPU usage is defined as such usage that significantly impacts other users’ ability to use their services.
We do not guarantee that emails sent from our servers will not be marked as spam. In shared and reseller hosting environments, multiple users share the same IP address, which increases the likelihood of emails being classified as spam. We recommend using Google Workspace or any third-party mail service such as Zoho or SendGrid for all email-related needs.
If your shared or premium server has a physical downtime that falls short of our 100% uptime guarantee, you may receive 1 month of credit on your account. This uptime guarantee does not apply to planned maintenance or acts of God.
Your use of our services is at your sole risk. We store backups for the last 2 days only, and we do not guarantee the availability or integrity of these backups, as they are provided as a courtesy. If you require guaranteed backups, please contact our support team. We offer paid backup services to your Google Drive or via SFTP/FTP at reasonable prices, depending on storage and plan.
In no event will Synexistech Solution , its directors, employees, or agents be liable to you or any person for any direct, consequential, incidental, special, or punitive damages, including for any lost profits or lost data arising from your use of the services, or any user content, user websites, or any other materials accessed or downloaded through the services, even if Synexistech Solution is aware of the possibility of such damages.
The Affiliate Program is available for shared and cloud hosting only. Affiliate accounts must be approved by our team manually; otherwise, the payout will be declined. We offer a 20% commission on all hosting, except for Cloud VPS and Dedicated Server.
Hosting sales can be tracked by both promo codes and links. The promo code is the primary tracking method in our system, so if any user uses the promo code, the affiliate commission will belong to the owner of that promo code.
Contact support to get your promo code. The payout for hosting sales will be given after 30 days of the sale. You can receive payouts via Paytm, PayPal, UPI, or Bank Transfer. The minimum balance for withdrawal is ₹1000 INR. All orders will be manually checked before payout. If orders with the same IP or any links indicating that you purchased the service from two different accounts are found, your affiliate account will be deactivated, and you will not receive any payouts or credits.
If you have any questions regarding our terms of services, or if you would like to request a refund, please reach out to our support team at support@synexistechsolution.com.np. We are here to assist you with any concerns or inquiries you may have.
Last Update On 2nd-August-2025